Privacy Policy
Effective Date: [Insert Date]
This Privacy Policy describes how your Personal Information is collected, used, and shared by NexGenKey (“we,” “us,” or “our”) when you:
- Visit or make a purchase from our website, www.nexgenkey.com (the “Site”).
- Use the NexGenKey Smart Touch Car Key physical device (the “Key”).
When we talk about “Personal Information” in this policy, we are referring to all data collected through the Site and the Key
1. Personal Information We Collect
We collect information in three main categories:
A. Device Information (Automatically Collected)
When you visit the Site, we automatically collect certain information about your device. We refer to this as “Device Information.”
| Data Collected | Collection Method |
| Device & Network | IP address, web browser, time zone, and some cookies installed on your device. |
| Browsing Activity | Individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. |
Collection Technologies Used:
- “Cookies”: Data files placed on your device/computer that often include an anonymous unique identifier.
- “Log files”: Track actions on the Site, including your IP address, browser type, Internet service provider, and date/time stamps.
- “Web beacons,” “tags,” and “pixels”: Electronic files used to record information about how you browse the Site.
B. Order Information (Directly Provided)
When you make a purchase or attempt to make a purchase through the Site, we collect the following information from you. We refer to this as “Order Information.”
| Data Collected | Purpose |
| Contact & Delivery | Name, billing address, shipping address, email address, and phone number. |
| Financial | Payment information (Note: processed securely by a third-party processor). |
C. Product & App Information
When you use the Key and/or the App, we collect data necessary for the product to function, for security, and for service improvement. We refer to this as “Product Information.”
| Data Collected | Purpose of Collection |
| Key Device Data | Device Serial Number, Firmware Version, Battery Status, System Logs, Error Reports. |
| App Usage | User ID, App version, operating system, crash data, performance and feature interaction metrics. |
2. How We Use Your Personal Information
We use the Personal Information we collect for the following specific purposes:
A. Order Fulfillment & Security
- To fulfill orders placed through the Site (processing payments, arranging shipping, providing invoices/confirmations).
- To screen orders for potential risk or fraud (using Order and Device Information, especially your IP address).
- To communicate with you regarding your orders, product status, and support inquiries.
B. Product Functionality & Improvement
- To enable and maintain the core functions of the Key and App.
- To deliver essential software updates to the Key and App.
- To improve and optimize our Site and Services by generating analytics about customer interaction and assessing the success of our marketing and advertising campaigns.
C. Marketing
- To provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above:
- Service Providers: We share data with third-party vendors, such as payment processors, shipping carriers (like Shiprocket), cloud hosting providers, and technical support agents, only as necessary for them to perform services on our behalf.
- Analytics: We use third-party analytics services (such as Google Analytics) to understand how you and other customers use the Site.
- Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
- Business Transfers: If NexGenKey is acquired by or merged with another company, your Personal Information may be transferred to the new entity.
4. Your Rights and Choices
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Access and Control
Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the information below.
5. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the updated policy on our Site with a revised effective date.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@nexkeygen.com
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